Returned Checks in Payments Administration

There are items under Returned check activity in Payments Administration. A notification email was received stating electronic checks were returned. 

• Payments
• E-checks
• Returned Checks

Checks can be returned due to insufficient funds, incorrect bank information, or other reasons. The funds were returned to the citizen and their bill will remain unpaid. 

Returned checks can be found in the following location in Payments Administration:

Payments Administration > Batch history > Returns and chargebacks > Returned check activity

Within Payments Administration, no interventions are needed for Returns. The Returned Checks section is for notification and tracking purposes. Intervention in Payments Administration will only be required if the payment also shows in Unreconciled Transactions.

Retry Reconciliation in Payments

Relevant Payments Help Central links:

https://help.tyleru.com/PaymentsHC/index.htm#t=Module%2FPayments_Administration%2FReconciliation_-_Reports_-_Returns_and_Chargebacks_Report-NIC.htm&rhsearch=returns&rhhlterm=returns%20returned%20return

https://help.tyleru.com/PaymentsHC/index.htm#t=Module%2FPayments_Administration%2FReconciliation_-_Failed.htm&rhsearch=returns

https://help.tyleru.com/PaymentsHC/index.htm#t=Module%2FPayments_Administration%2FReconciliation_-_Return_Reason_Codes.htm&rhsearch=returns