After hours escalations for EERP TSM SaaS

SaaS hosted Site is experiencing a critical outage outside of normal hours and requires support

• EERP

• Time & Attendance

• SaaS

• On Call 

No one is available at the TSM support line and there is a critical outage that requires support

Call 800.772.2260 ext. 4801 for Munis SaaS after-hours support.

When calling, please be prepared to provide:

• Your name

• Contact information

• Site that you are calling from

• Brief description of the issue

The On Call technicians will receive a page with this information and will reach out to you for additional information.
Note: This number is not monitored during business hours, 8am to 8pm EST M-F. During those hours please call 800-772-2260 ext 3601 or submit a case through the Support Portal for assistance. 

Note: On Call staff does not actively monitor the team queue outside of the published hours of operation defined in the Technical Services Overview document.  Any support requests of On Call staff must follow the procedure defined in the Resolution field of this article. The On Call technician will receive a page with this information and may be able to begin remediation work or may reach out to you for additional information.  Please allow at least an hour for your first update.