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CSS requiring citizens to login in when settings are set to no login required
CSS requiring citizens to login in when settings are set to no login required
Description of Issue
Citizens are being required to log into Citizen Self Service even though the setting for No Login Required is selected
Context
- Munis Self Service
- Citizen Self Service
- Guest
- CSS
Cause
When citizens attempt to access a module in CSS/MSS with logins not required enabled, the site uses the Guest user in addition to the No Log In Required setting to determine who should get access without signing in. If the Guest user is not configured as a citizen for the requested module then it will request that the citizen sign in
Resolution
From the self-service homepage
- Log in as an administrator
- Navigate to Home > Administration > User Administration
- Click the check box for Filter results based on User Name, User ID, and Employee ID and enter Guest into the search field and hit enter
- Click Edit on the GUEST user.
- On the Site Settings tab place checkmark in Is Citizen
- Click Update
- Click Citizen
- Confirm that the appropriate modules that citizens should have access to are checked
- Click the box for any modules that citizens should have access to
- Click Update
- Log out of Self Service and return to Self Service homepage to confirm
Additional Information
, multiple selections available,
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