Reverse Lockbox Batch Imported Twice

Description of Issue

How do I reverse a Lockbox Batch Imported Twice in error

Context

Munis

Utility Billing

Lockbox Processing

Payment Reversal

Cause

Lockbox Batch Imported Twice

Resolution
  1. Property Revenues >Payment Processing > Payment Batch Reversals
  2. Define
  3. Enter the Entry Date > Clerk ID > Batch Number
  4. If the batch has not been posted through Payments Journal, you will receive the following message which you can answer 'OK' to the following question: 
    Batch Not Posted
    Because payment batch # XXXX has not been posted to the General Ledger,
    the reversal receipts will be part of the defined payment batch.
    The reversal amount total will be a sum of the original payments,
    excluding any receipts with errors. This is consistent with the way
    payments are reversed through the Payment Entry program.
  5. OK
  6. Enter a Reason Code
  7. Accept
  8. Select
  9. Under Processing Summary. you will see 'Receipts selected' populated with the number of receipts in the batch.
  10. Output-Proc
  11. Choose the applicable Output type from the the next window and click OK
  12. You will then see the following message appear: Process the reversals for these receipts?
  13. Select Yes or No
Additional Information