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Reverse Lockbox Batch Imported Twice
Reverse Lockbox Batch Imported Twice
Description of Issue
How do I reverse a Lockbox Batch Imported Twice in error
Context
Munis
Utility Billing
Lockbox Processing
Payment Reversal
Cause
Lockbox Batch Imported Twice
Resolution
- Property Revenues >Payment Processing > Payment Batch Reversals
- Define
- Enter the Entry Date > Clerk ID > Batch Number
- If the batch has not been posted through Payments Journal, you will receive the following message which you can answer 'OK' to the following question:
Batch Not Posted
Because payment batch # XXXX has not been posted to the General Ledger,
the reversal receipts will be part of the defined payment batch.
The reversal amount total will be a sum of the original payments,
excluding any receipts with errors. This is consistent with the way
payments are reversed through the Payment Entry program. - OK
- Enter a Reason Code
- Accept
- Select
- Under Processing Summary. you will see 'Receipts selected' populated with the number of receipts in the batch.
- Output-Proc
- Choose the applicable Output type from the the next window and click OK
- You will then see the following message appear: Process the reversals for these receipts?
- Select Yes or No
Additional Information
, multiple selections available,
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