F5 VPN Option Missing For User

Owned by Knowledge Assistant
Last updated: Jul 28, 2023
Description of Issue

User can sign in to secure.tylertech.com but there is no option to start the F5 VPN connection

Context
  • Connectivity
  • SaaS
  • VPN
  • User
  • Active Directory
Cause

User is missing appropriate DL group from their group membership

Resolution

Contact Tyler Systems Management for further assistance. 

Additional Information