AD Migrate Error User has an existing account

Owned by Knowledge Assistant
Last updated: Apr 25, 2022
Description of Issue

When running the Migrate AD Users in User Administration of MSS, we are receiving the error New Userid already exists user migration to the user has failed. An account user already exists.

We had to recreate a new hire's employee self service account and when we try to do a AD user migration, it says the user account already exists but when we do a search for the user account, we are not able to find it anywhere within ESS.

When we run the Migrate AD User, we get an error [UserID] migration to [ADUserID] has failed. An account [UserID] already exists.

Context
  • User Administration
  • Migrate AD Users
Cause

Orphaned table data on the table wbuserlk.

Resolution

Please reach out to Human Resources support and reference this article.

Additional Information

The user account is attempting to migrate to their Active Directory (AD) credentials and is detecting an already made matching user ID. This is likely due to an orphaned record on the wbuserlk table within the database.