Set up remote access to Munis using Tyler f5 Software VPN

Owned by Knowledge Assistant
Last updated: May 30, 2024
2 min read
Description of Issue

https://secure.tylertech.com/  or https://2secure.tylerhost.net can be used to securely connect to Tyler Hosted services when working remotely

Context
  • F5 VPN
  • SaaS
  • Secure Gateway
  • Munis
  • Remote
Resolution

Datacenter Customers:

Launch a web browser program (ex. Google Chrome, Internet Explorer)

  1. Ensure the user has an active Datacenter account in Cloud Admin (muniscloud.tylertech.com) 
  2. Browse to https://secure.tylertech.com/
  3. Log in using Cloud Admin credentials (muniscloud.tylertech.com)
  4. Upon initial log in to the Gateway you will be prompted to install the F5 Software VPN Client browser add-on. Administrative level Windows credentials will be required to complete this installation and may need to be provided by IT staff depending on local security policy.
    1. Once installed, further logins to the Secure Gateway will launch the VPN client automatically
  5. The VPN client will run in a small window and will show a "Connected" status indicated by a green circle. This window can be minimized, closing this window completely will disconnect the client and Munis access will be lost until it is reconnected
  6. With the VPN connected, you may now click on the "SaaS Dashboard" button on the Gateway landing page. Or browse directly to your Tyler Hub URL.

AWS Customers:

Launch a web browser program (ex. Google Chrome, Internet Explorer)

  1. Ensure the user has an active Datacenter account in Cloud Admin (muniscloud.tylerhost.net)
  2. Browse to https://2secure.tylerhost.net/
  3. Log in using Cloud Admin credentials (muniscloud.tylerhost.net)
  4. Upon initial log in to the Gateway you will be prompted to install the F5 Software VPN Client browser add-on. Administrative level Windows credentials will be required to complete this installation and may need to be provided by IT staff depending on local security policy.
    1. Once installed, further logins to the Secure Gateway will launch the VPN client automatically
  5. The VPN client will run in a small window and will show a "Connected" status indicated by a green circle. This window can be minimized, closing this window completely will disconnect the client and Munis access will be lost until it is reconnected
  6. With the VPN connected, you may now browse directly to your Tyler Hub URL.
Additional Information

How to Create A New Cloud Admin Account

Printing from Munis will require an output to PDF using this connection, in most scenarios normal Munis printer definitions will not function as intended

If you are already connected to a VPN, you must first disconnect from that VPN, before initiating a new VPN connection