Access denied message when clicking into Citizen Self Service Bill Modules

After successfully signing into CSS, I get an error message when select the XXXXXXXXX module in Citizen Self Service

Error Message: Access denied. You do not have permission to view the requested page.

• Citizen Self Service

The user account does not have access to the selected module within Citizen Self Service

• Login to CSS with an account that has administrator permissions
• Navigate to Administration > User Administration
• Check the box next to Filter results based on username, then enter the username to modify
• From the list of results returned, select Edit
• Click the Citizen hyperlink
• Select the Citizen modules the customer should have access to
• Select Update to save changes