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Changing the Pay By Date in Citizen Self Service

Changing the Pay By Date in Citizen Self Service

Owned by Knowledge Assistant
Mar 03, 2021
Description of Issue

Can the Pay By Date in Citizen Self Service be changed? 

Context
  • Munis
  • Citizen Self Service
  • CSS
Cause

Citizen Self Service has a formula that can be set to determine the Pay By date displayed for bills.

Resolution

For all bill types except for Utility Bills

  • Login to Citizen Self Service with an account that has administrator permissions
  • Navigate to Home > Administration > Citizen Administration > Application Administration
  • Change the Formula for bill's "Pay By" date
  • Click Update to save changes.

For Utility Bills

  • Login to Citizen Self Service with an account that has administrator permissions
  • Navigate to Home > Administration > Citizen Administration > Utility Billing
  • Under Change of Address & Notification Settings grouping, change the Formula for Utility Bill "Pay By" date
  • Click Update to save changes.
Additional Information