Set GB Bill Year Search Range in CSS

Cannot see prior year bills when searching in CSS.

CSS Bills missing.

Citizen's can not pay old General Billing bills.

• CSS

• General Billing

• Payment Processing

Users may find when searching in CSS that they are unable to access GB bills from prior to a certain Bill Year. There is a date range to set in the General Billing Settings in CSS Citizen Administration that can be adjusted to display bills going back further in time. This range is usually restricted to keep CSS from running slow.

To Adjust this Range please see the following instructions. 

1. Sign into Citizen Self Service.

2. Click Citizen Administration.

3. Click General Billing Administration.

4. Scroll to the bottom of the screen and see options for Bill year search range calculation.

Please reach out to Support for additional information.