Description of Issue

Need to know how to reverse a Transfer of Overpayment.
Reversing a Transfer of Overpayment did not work.
Reversing a Transfer of Overpayment left a bill unbalanced.
Only half or a Transfer of Overpayment was reversed.

Context

Accounts Receivable
Transfer of Overpayments (artrnsfr)
Payment Reversals (arrefrev)
Payment Batch Reversals (arrevbth)

Cause

When a Transfer of Overpayment is created, whether posted or unposted, the program creates a Transfer From and a Transfer To receipt record. Therefore, when performing a reversal of an existing Transfer of Overpayment both the Transfer From and Transfer To records must be reversed to complete a Transfer of Overpayment Reversal correctly.

Resolution

To reverse a single or some Transfer of Overpayments, please use the following steps:

Navigate to General Revenues or Property Revenues > Payment Processing > Payment Reversals
Click Add to create a batch.
Enter the Processing Date, Effective Date, GL Effective Date, and GL Year/Period.
1. Note: for more information about these dates please see: An Explanation of Payment Entry Dates and Accounts Receivable Activity Dates
Click Accept.
Click Search.
Enter the Year, Cat, and Receipt number.
Click Reverse in the top ribbon.
Select a Reason Code.
Click Accept.
A message appears Note: Transfer Receipts in this Transaction may affect your selections.
Click OK.
Make sure both the Transfer To and Transfer From Receipts in the Transactions are selected.
Click Accept.
A message appears Reversal Complete.
Click OK.
Repeat Steps 5-15 for as many Reversals as needed.
Click Close to return to the Batch.
Click Output-Rel.
Select Output Options.
Click Accept.
Select Output type: Munis Printer, Save, PDF, or Display.
Click OK.
A message appears Would you like to release this Batch?
Click Yes.
The Batch has now been released and can be posted from Payments Journal.

To reverse an entire batch of Transfer of Overpayments, please use the following steps:

Navigate to General Revenues > Payment Processing > Payment Batch Reversals.
Click Define.
Enter the batch number of the Transfer From Receipt.
Choose Receipt, Transfer From Bill as the Content Type.
The program will determine if the targeted batch is posted or unposted, letting the user know that if the batch was not posted it would create new reversal receipts within the existing batch or if posted Munis will now create a new batch with the reversal receipts.
Choose a Reason.
Output Release the Payment Batch Reversal.
Use Payments Journal to post the existing batch or post the new batch to create a General Ledger entry.

Additional Information

Additional resources for working in Transfer of Overpayments can be found here: Master Article - Transfer of Overpayments

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