Clearing Disk Space On A Munis Server

Owned by Knowledge Assistant
Last updated: Dec 19, 2024
3 min read



Description of Issue

What can I remove on my Enterprise ERP server drives to free up space?



Context

  • Disk Space

  • Server Maintenance

  • Clearing Disk Space

  • Low disk space

  • Drive full

  • Drive space low



Cause

Server drive is running out of disk space



Resolution

NOTES:

  • You can run a disk space analyzer program such as TreeSize or WinDirStat to see the size of all folders and subfolders and break it down to file level

  • When clearing unneeded files, it is best to permanently delete them, so they do not get sent to the Recycle Bin.

    • Hold down the Shift key, then delete the item normally. You can press the Delete key, choose the Delete button from the ribbon, or right-click > then click Delete 

      • Are you sure you want to permanently delete these items? Click Yes

    • Alternatively, from the File Explorer ribbon, click the Delete dropdown, then select Permanently Delete

  • If there are a large number of files (such as GAS logs), the files may need to be cleared in multiple groups, so server resources do not freeze up


General server files/folders that can be cleared

  • OS Drive (Usually C:):

    • C:\inetpub\logs\LogFiles

      • IIS logs, only needed if we are troubleshooting IIS issues

      • We recommend clearing anything older than 30 days

    • C:\Users\tylerservice\AppData\Local\Temp

      • Temp staging files produced by Windows during processing

      • We recommend clearing anything older than the last server reboot

    • C:\Users\tylerservice\Downloads

      • We recommend clearing anything older than 30 days

    • C:\Octopus\Files\

  • Data Drive (D will be used an example drive letter):

    • D:\Octopus\Files\

    • D:\TylerInstalls

      • Used to store downloaded install files, can be removed once work is completed

    • D:\TylerTempBackups

      • Temporary backups from when work is being done

      • Anything older than 30 days can be removed


Server specific files/folders to review

Application Server

  • Data Drive:

    • D:\munxxx\logs\gas\*\log\isapidispatch - (app, svc, svcmss, and svcsched) 

      • Ex: D:\munprod\logs\gas\app\log\isapidispatch

      • GAS connections logs, only needed if we are currently troubleshooting GAS issues

      • We recommend clearing anything older than 30 days

      • This also applies to all other Munis environments on the data drive

    • D:\munxxx\logs\gas\*\tmp\isapidispatch - (app, svc, svcmss, and svcsched)

      • Ex: D:\munprod\logs\gas\svc\tmp\isapidispatch

      • GAS connections logs, only needed if we are currently troubleshooting GAS issues

      • We recommend clearing anything older than 30 days

      • This also applies to all other Munis environments on the data drive

    • D:\fglgas*\gaslogs\*\log\isapidispatch

      • GAS connections logs, only needed if we are currently troubleshooting GAS issues

      • We recommend clearing anything older than 30 days

      • This folder is used with MIU deployments and is no longer used once migrated to Tyler Deploy

    • D:\munxxx\temp_xxx or D:\munxxx\temp

      • Ex: D:\munprod\temp_prod or D:\munprod\temp)

      • We recommend clearing anything older than the last server reboot

      • This also applies to all other Munis environments on the data drive

    • D:\formunis\server*\backups

      • Backups of forms jobs that have run

      • Keep last couple months for reference

Database Server

  • Data Drive:

    • D:\dbexport

      • This is the nightly backup folder and typically only has a few backup files such as dbexport.bak, dbexport_tylerci.bak, and dbexport_tylercm.bak

        • The standard configuration is for these files to overwrite themselves each night with a new backup. If a file size is growing very quickly, there may be a misconfiguration in the maintenance plan.

        • If you are concerned about any of these file sizes, please contact TSM support

      • We rarely delete files from this folder!!

        • If there are additional database backups and files located here, the CLIENT MUST verify they are not needed before they can be deleted

      • Note: Use D:\TylerTempBackups for temporary backups

    • D:\dbexport\differentials

      • Differentials backups typically taken every 2 hours during the day

      • Files older than 23 hours should be removed by a step in the maintenance plan

    • D:\mssqldata\MSSQLxxxxx\MSSQL\DATA

      • Database data and log files (.mdf and .ldf)

      • DO NOT DELETE ANY OF THESE TO CLEAR DISK SPACE

      • If you are concerned about any of these file sizes, please contact TSM support

Infrastructure Server

  • Data Drive

    • D:\inetpub\tylerroot\xxxx\readyforms\api\App_Data\DocOrigin\Temp

      • Anything older than 30 days can be removed

Content Manager / Forms Server



Additional Information

For additional assistance, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal