General Ledger Encumbrance Utility - Wrong Amount for Journal Amount Column

Owned by Knowledge Assistant
Mar 16, 2022
1 min read





Description of Issue

When comparing GLENCUTE Journal Amount to Account Inquiry Encumbrance details the totals do not match



Context

  • Diagnostic Tools & Utilities

  • General Ledger Encumbrance Utility (GLENCUTE)



Cause

  • PO view table has wrong amount causing GLENCUTE to display incorrect information

  • GLENCUTE having incorrect info can display incorrect Action Code suggestions on output report



Resolution

  1. Contact Munis Financials General Ledger Support with all examples and review materials

  2. GL Support will review and confirm issue then escalate to PO support to coordinate, this might result in a secondary child case

  3. Once PO has completed updates so GLENCUTE Journal Amount matches detail in GL Account Inquiry site can reconcile Encumbrances using report

  4. GL support can assist with any remaining questions



Additional Information

Master Article - How to use the General Ledger Encumbrance Utility - GLENCUTE