How to enable Tyler Support accounts in Content Manager
- Knowledge Assistant
Owned by Knowledge Assistant
Description of Issue
I do not see a Tyler Support account in Content Manager, how do I create one so support case access Content Manager?
Context
- Public Administration Support Center
- Tyler Support Accounts
- Content Manager
Cause
Tyler Support accounts are not automatically seeded to Content Manager and instead will rely on inherited accounts from integration applications.
Resolution
To sync users from Content Manager to Enterprise ERP: How to sync users and TCM Permissions from Munis to TCM
If the sync does not work, check to see if the accounts need to be enabled in Content Manager: Enabling disabled accounts in Content Manager
Additional Information
Looking for more information on the new Tyler Support accounts? Check out the Master Article - New Tyler Support Accounts for all related articles!