FourJs License Expired

Owned by Knowledge Assistant
Last updated: yesterday at 5:22 pm
Description of Issue

We are seeing errors within Munis telling us to reach out to our Munis Sales Representative regarding licensing

Please contact your sales office regarding licensing

Error above displays on the first page of Munis report output. The report is printed on subsequent pages. The error does not result in work stoppage. 

Alternative error: The date-limited license has expired. Contact vendor. - Munis(sprunpgm) Program Stopped at spsetwin.4gl

Context
  • Munis
  • FourJ's
  • License
  • Maintenance Key
  • MIU
  • Tyler Deploy
Cause

The FourJ's License and Maintenance Key expires at the end of the year on 12/31 and needs to be renewed yearly for Munis Reporting to function correctly.

Resolution
  • Clients have until 3/31 of the following year to install the renewed license before errors will present
  • This can be renewed via Tyler Deploy
  • Tyler Deploy will update the License and Maintenance Key for an environment when a Munis ERP update is applied to that environment after 1/15
  • Alternatively, there is a non-invasive task that you can run from Tyler Deploy. To do this you will need to have access to Tyler Deploy for your site and follow the steps below:
    1. Sign into Tyler Deploy and connect to applicable tenant
    2. Navigate to Munis ERP Product Deployment page for desired environment
    3. Click the Tasks tab next to Product Release
    4. In the dropdown, select Update Genero & Report Engine License 
    5. Click Run and wait for completion
  • Once you have completed the Tyler Deploy methods, please have a user test to make sure they are no longer receiving the error. End users may need to clear cache and log out for renewal updates to take effect. 
  • If you have any issues or need further assistance, please contact Tyler Systems Management Support or log a case via the Online Support Client Portal
Additional Information