What does each case priority represent
- Knowledge Assistant
We need to log a support case online but we are unsure what priority to list this as, how do we know what priority our case is?
Tylertech.com
Client Support
Online Support Incidents
Munis
User would like to assign the correct priority to the support case
Critical Issue is severe and requires immediate resolution. A critical issue is one where the is a complete work stoppage, or the loss of multiple essential system functions for all users.
Munis resolution objective 1 day or less
High A high priority issue is one where there is a repeated, consistent failure of essential functionality affecting more than one user, or the loss of corruption of data. Your system is operational, but an essential piece of functionality is not working.
Munis resolution objective 10 days or less
Medium Issue is non-severe.
Munis resolution objective 30 days or less
Non-critical Issue is a lower priority and you will work with support as time permits
Munis resolution objective 60 days or less