Tyler Support Portal error Register your external account - the username is already taken
- Knowledge Assistant
When I got to login to the Client Support portal, I receive an error message stating Register your external account - The username is already taken. - Provide an email address to complete the external account registration. How do I resolve?
Unable to log into Tyler website, receives message to register external account.
Receive message The user name is already taken in Register your external account and username is gibberish.
When I log into the Client Support portal, I receive an error that states No email present.
Online Support Incidents
tylertech.com
Client Support
The email we have stored for the Contact record and the Portal Registration do not match.
Contact any support team for assistance and reference this article.
Please review the Master Article - Client Support for all related topics.