View Existing Requests tile not functional on Tyler 311 Portico Portal

Owned by Knowledge Assistant
Last updated: Jul 05, 2023 by Moriah Yorkey
1 min read
Description of Issue

The View Existing Requests option on the portal home page takes the user to a blank page when the user does not have access to any request types

Context

  • Tyler 311

  • Enterprise Service Requests 

  • ESR

  • Portico Portal

Cause

User permissions prevent the use of this tile

Resolution

Functionality was added to prompt users to login if they do not have access to view the tile 

Additional Information

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