Adding a user to the MUNISUSERS security group in TCM

Owned by Knowledge Assistant
Mar 17, 2022
2 min read
Description of Issue

Once in a while an end user will mention that they are getting error messages related to access to TCM while using a program within Munis. These errors could include messages such as user does not have rights to get documents with this service among other access messages. This could be because the user was never added to the MUNISUSERS groups in TCM. This is a required group for anyone to access attachments from TCM.

Context
  • TCM
  • Tyler Content Manager
  • Munis
  • Permissions
  • Security Groups
Cause


Resolution

To resolve this the user(s) must be added to the MUNISUSERS security group ion TCM. There are multiple ways to add them.

From the TylerCM for Munis Settings page in Munis:

  1. Click on Synchronize Users.
  2. Select the user(s) you would like to have added to MUNISUSERS. To select Multiple, either type CTRL + A to select all, or hold down the CTRL button and select the users you would like. If only one, highlight that user.
  3. Click Accept.
  4. At this point you will be asked to enter the tcmadmin password. Please do so and click OK.
  5. User should have been added to the MUNISUSERS security group. To be sure log into the TCM Full Client as an admin user and go to Security Manager.
  6. Find the user and see what security groups they are in.
  7. Ask the user to test to determine if that resolved the issue they are experiencing.

From User Attributes in Munis:

  1. In User Attributes, find the user you would like added to the MUNISUSERS group. 
  2. Click TylerCM Sync.
  3. Select the user(s) you would like to have added to MUNISUSERS. To select Multiple, either type CTRL + A to select all, or hold down the CTRL button and select the users you would like. If only one, highlight that user.
  4. Click Accept.
  5. At this point you will be asked to enter the tcmadmin password. Please do so and click OK.
  6. User should have been added to the MUNISUSERS security group. To be sure log into the TCM Full Client as an admin user and go to Security Manager.
  7. Find the user and see what security groups they are in.
  8. Ask the user to test to determine if that resolved the issue they are experiencing.

From the TCM Full Client:

  1. Log into the TCM Full Client as an admin user. If you are not sure how to access the TCM Full Client please refer to How to Access and Launch the TCM Full Client.
  2. Click on Administration.
  3. Click on Security Manager.
  4. Find the user that you suspect is not in the MUNISUSERS group.
  5. Double click on their User ID/Name.
  6. Verify that they are not included in the MUNISUSERS group.
  7. If they need to be added, find the MUNISUSERS group in the box of security groups on the left.
  8. Highlight/click MUNISUSERS and click the arrow printing right. This should add them to that group.
  9. Ask the user to test to determine if that resolved the issue they are experiencing.
Additional Information

How to Sync Users and TCM Permissions from Munis to TCM

How to identify Munis roles linked to TCM permission groups by User

How to link a Munis Role to a TCM permission group from User Attributes