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Image cash letter create file not completing

Image cash letter create file not completing





Description of Issue

Click Create in Image Cash Letter and the process never completes. 

An error occurred while creating the Credit Images



Context

Tyler Cashiering web version 2020.1+



Cause

No Image cash letter format is selected for the Deposit Account. This is a new setting in the web based version of Cashiering. 



Resolution
  1. Log into Cashiering with an administrator account

  2. Navigate to Administration > Image Cash Letter Formats and make sure a format has been added.

  3. Next, navigate to Administration > Deposit Accounts

  4. Click the pencil icon for the applicable deposit account

  5. Select the applicable image cash letter format from the dropdown

  6. Click Save



Additional Information












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