Customer Records Populate With Random Characters

Owned by Knowledge Assistant
Feb 29, 2024
Description of Issue

Customer Central results appear in Wingdings font.

Customer data corrupted.

Invalid customers added after import.

Context
  • Process Lockbox File
  • Customers
  • Customer Central
  • Setup and Admin
Cause

When a lockbox import is processed with an incorrect file type customers with corrupted data are created. Random characters, special and non-special, populate the fields for customer name, address, contact info, etc...

Resolution

Corrupted customer records must be deleted. If users are unable to delete customer records please contact support for assistance. 

Additional Information

How to Delete an AR Customer