Resolution

The account should be disabled. Once disabled it will no longer show up on the Cloud Admin user accounts list. Deleting accounts is not recommended due to auditing purposes.

To disable an account:

Login to Cloud Admin
1. If hosted in the Datacenter - https://muniscloud.tylertech.com
2. If hosted in AWS - https://muniscloud.tylerhost.net
Select User Account Management > Manage User Accounts
Select a Datacenter Customer from the dropdown menu and select a Munis customer
Select Find a user... and search for user's account
Select View Details
Select Enable/Disable

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