How to Disable Accounts in Cloud Admin

Owned by Knowledge Assistant
Last updated: Oct 22, 2024
1 min read



Description of Issue

An existing Cloud Admin user account is no longer needed for the site, but it still displays in the User Accounts list in Cloud Admin



Context

  • Cloud Admin 

  • Munis

  • System Administration



Cause

Account is no longer associated with active users at the site



Resolution

The account should be disabled. Once disabled it will no longer show up on the Cloud Admin user accounts list. Deleting accounts is not recommended due to auditing purposes. 

To disable an account:

  1. Login to Cloud Admin

    1. If hosted in the Datacenter - https://muniscloud.tylertech.com

    2. If hosted in AWS - https://muniscloud.tylerhost.net

  2. Select User Account Management > Manage User Accounts

  3. Select Find a user... and search for user's account

  4. Select View Details

  5. Select Enable/Disable



Additional Information

Contact Tyler Systems Management Support or submit a case via the Online Support Client Portal for additional assistance.