Employee Failing To Receive Time-off Request Approval Emails

Owned by Knowledge Assistant
Feb 28, 2024
Description of Issue

A employee configured to entered time off requests is failing to receive an email notification when their request gets approved.

Context
  • Enterprise ERP
  • EERP
  • ESS
  • Employee Self Service
Cause

The option to Notify the originator in Workflow Settings was not checked off. 

Resolution

1. Navigate to ERP > System Administration > Workflow Administration > Workflow Settings > Approval Aging tab

2. Click Define in the tool bar

3. Flag the box for Notify the originator

4. Click Accept 

Additional Information