File upload failed the pdf contains invalid header data

Owned by Knowledge Assistant
Feb 27, 2024
1 min read
Description of Issue

Error when attempting to upload a TCM invoice attachment.

Getting File upload failed: The pdf contains invalid header data when trying to import a PDF to TCM

Context

  • Enterprise ERP

  • Munis

  • Content Manager

  • TCM

  • TCM HTML Viewer

Cause

Resolution

If this is only happening with one single PDF, please try converting the PDF to a newly saved file as it may be corrupt.

  1. Open the PDF outside of TCM

  2. Navigate to File > Print > instead of selecting a printer, choose Microsoft Print to PDF or Adobe PDF. This will convert/save the PDF as a new file. 

  3. Attach the newly saved file to TCM and test again.

Additional Information