CSS Credit Card Fees do not appear in MUNIS

Owned by Knowledge Assistant
Jul 14, 2022
Description of Issue

How to pass Credit Card Fees?

CC Fees in Tyler Cashiering but not MUNIS.

Not seeing online payment fees.

Context
  • Citizen Self Service
  • CC Processor
  • CC Fees
Cause

Some credit card vendors allow for users to pass CC Fees directly to the customer. As a result, they would not pass through MUNIS. 

Resolution

This setting is configured in CSSHosting.

  1. Sign into the CSSHosting page.
  2. Click Client Configuration.
  3. Click Payment Services.
  4. For click Change on the relevant web service.
  5. Click Continue.
  6.  Check the box for Pass service fees on to the customer under Credit Card Service Fee Processing.
Additional Information

What Munis CSS Vendors can pass fees directly to the customer