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Turn On Process not creating Service Orders
Turn On Process not creating Service Orders
- Knowledge Assistant
Owned by Knowledge Assistant
Jul 13, 2022
1 min read
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Description of Issue
The Turn On Process is not creating the Turn On Service Order
Context
Utility Billing
Collection Processing
Cause
The Turn On Service Order was not created because the status of the UB Service was not set to Shut Off.
Resolution
The UB Service must have the status set to Shut Off by completing the Cut Off Process for that UB Service.
To run the Cutoff Process go to:
Tyler Menu > Property Revenues > Utility Billing > Periodic Processes > Cutoff Process
Additional Information
, multiple selections available,
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