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Citizen notification when auto withdrawal limit is met
Citizen notification when auto withdrawal limit is met
Description of Issue
If bill amount is over the auto withdrawal limit for credit cards, the payment does not go through. Does the citizen receive a notification, email or alert as to why it doesn't go through?
Context
Payments
Credit card
CSS
Citizen Self Service
Cause
Resolution
Email notifications are sent to citizens when a scheduled payment fails. The email contains the payment processing date, confirmation number, payment amount, and bill, parcel, or account number as applicable. A reason for payment failure is not included in the email. Review Transaction History in Payments Administration to get more information on why the payment failed.
Additional Information
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