Citizen notification when auto withdrawal limit is met

Description of Issue

If bill amount is over the auto withdrawal limit for credit cards, the payment does not go through. Does the citizen receive a notification, email or alert as to why it doesn't go through?

Context
  • Payments

  • Credit card

  • CSS

  • Citizen Self Service

Cause

Resolution

Email notifications are sent to citizens when a scheduled payment fails. The email contains the payment processing date, confirmation number, payment amount, and bill, parcel, or account number as applicable. A reason for payment failure is not included in the email. Review Transaction History in Payments Administration to get more information on why the payment failed. 

Additional Information