Cashiering Void on Multiple Bill Payments goes to Pending

Owned by Knowledge Assistant
Last updated: Jan 26, 2024 by Moriah Yorkey
1 min read
Description of Issue

A transaction in which multiple bills are paid with one tender is voided in Cashiering. An error causes the void to go to pending, preventing the batch from closing. 

Context

  • Cashiering

  • EERP

  • Munis

Cause

This is a known issue being addressed in MUN-441493. Oftentimes, the reversal will be indicated in EERP, even if the transaction is pending in Cashiering. 

Resolution

  1. Do not resubmit the transaction. Verify that the reversal is complete in EERP Payment Entry. 

  2. If so, navigate to Cashiering Virtual Tape.

    1. If the reversal is not indicated in EERP, the transaction can be resubmitted. 

  3. Select the transaction, so it appears in the right-hand window. 

  4. In the ellipse for each Payment line in the right-hand window, select Resolve. 

  5. Follow the prompts to complete. 

  6. Repeat for each payment line. 

Additional Information

If the transaction in question contains several dozen payment lines, Cashiering Support can resolve the transaction en masse with a database connection. Provide the batch number when making a support case. 

If your site uses Cashiering 2019.1 or 2019.3, the above resolution steps will not be available. Contact Cashiering Support for assistance, and consider upgrading if this is a consistent issue. 

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