Voids of escrow deposits taken in EPL hit the GL incorrectly
- Knowledge Assistant
Escrow deposits voids that come in to EERP from EPL are debiting Revenue and Crediting Cash.
Voids of escrow deposits from EPL are not debiting Deposits and Crediting Cash on the EERP GL.
Escrow deposit voids are not making opposite GL entries from the escrow deposit entry.
Enterprise ERPÂ
EPL
Enterprise Permitting and Licensing
GL
General Ledger
Payments Journal
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An escrow deposit is voided within EPL.
EERP Development is researching the issue.
A manual journal entry can be made to correct affected accounts. Please contact EERP General Billing Support for assistance in understanding which accounts need to be credited and debited. Please contact EERP General Ledger Support for assistance with the creation of a manual journal entry.
Refunds of escrow deposits in EPL are not known to have a problem and these can be used in lieu of a void where appropriate. Please contact EPL Support for assistance with escrow deposit functionality within EPL.
When escrow deposits are taken, the journal entry that results is as desired: Debit Cash and Credit Deposits. When that same transaction is voided, it is believed that an opposite journal entry should result.