Department Notify - Wfnxtpe3 - An error occurred inserting a pending notification for Workflow Assistant to retrieve for approver Status -268
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[wfwsgene] Wfnxtpe3 - An error occurred inserting a pending notification for Workflow Assistant to retrieve for approver (XXXX). Status= -268
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Department Notify
A pending notification has already been submitted for the User and Department selected.
The recipient currently has the maximum number of pending notifications.
Work ticket MUN-477160 is open with development to introduce intuitive error messages to outline these scenarios.
To validate this scenario, have the expected recipient review their pending notifications, if they do not have a BLV notification, they have likely exceeded the maximum number of Pending Notifications. In that instance, the steps below can be followed.
To acknowledge all pending notifications for a user:
System Administration > Security > User Attributes
Search the User ID mentioned in the error message.
Select the Workflow Detail tab
Select Mass Acknowledge Notifications
Click Select, then Select All, and Accept.
Click Execute.
In the pop-up window, click Yes.
In the Successfully Acknowledged Notifications pop-up window, click OK.
Close and reopen the program where the error occurred prior to releasing the transaction again
If the error persists, the user listed in the error message may be forwarding their approvals to a different user. Notifications for this user will also need to be acknowledged.Â
Search the User ID mentioned in the error message.
Select the Workflow Detail tab
If there is a user id listed in the field next to Approvals will be forwarded to approver , Search for this user in the User ID field back at the top of the screen and repeat steps 3-8 from above
To dismiss certain notifications, simply have the user being notified go to the location where they get notifications (email, dashboard, workflow assistance) and have them dismiss the pending notification