TWAIN has red X in Batch Scanner Settings

Description of Issue

Batch Scanning was working day before and now not working.

Red X next to TWAIN in Batch Scanner Setting.

Context

CM
CM Full Client
Tyler Content Manager

Cause

Occasionally the TCM Full Client will hang up or get stuck on a certain processes, such as batch scanning
This may be an indication that the background cache used by Content Manager on the workstation needs to be cleared in order for the process to complete

Resolution

How to clear Java cache and empirecache

If still an issue please submit a case to EERP Content Manager Support.

Additional Information