Resolution

Support recommends first checking Payment Entry to make sure the non-zero payments did not make it to EERP, which can happen in this scenario. If the payments made it after all, skip step 5 below.

Select the transaction in Virtual Tape so it appears in the right-hand window.
In the Payments tab, click the ellipse on the 0.00 line only, and select Resolve.
Follow the prompts and submit.
Repeat for any other 0.00 lines.
In the column on the left, click the ellipse on this transaction and click Resubmit.

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