Munis Hosting Authorized Client Testing Error

Owned by Knowledge Assistant
Dec 28, 2023
1 min read
Description of Issue

When testing munis hosting you get the following error for the Authorized Client URL test:

at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at Tyler.Munis.Hosting.AllModules.Controllers.SystemTestController.<RunWebClientTest>d__18.MoveNext() in C:\azp\agent\_work\2\s\Source\MunisHosting\Tyler.Munis.Hosting.AllModules\Controllers\SystemTestController.cs:line 772

Context

  • Munis

  • MunisHosting

  • SQL

  • RAM

  • App Server

  • OnPrem - Specific

Cause

This can caused by too much memory (RAM) usage on the server (Over 95%)

Resolution

  1. Navigate to the Application Server.

  2. Hit CTRL + ALT + DELETE and then Task Manager.

  3. Click the top of the Memory column for the % usage. This will sort all applications by usage, from most to least.

  4. If usage is more than 95%, then you have found the root problem.

  5. Check the top of the list of applications for applications that are using the most memory.

    1. If there is no obvious offender, then the Application Server will likely need more RAM assigned to it.

    2. If there is an application that is using an unusual amount of memory, the server may need to restart to fix the leak.

  6. If SQL has been installed on the Application Server (combined App/DB setup), is the obvious offender, and requires all of the memory that it is using, it is possible that SQL is suffering from a memory leak, so it is advisable to attempt to restart the server and then monitor the memory usage to see if the issue has been resolved.

  7.  If the issue hasn't been resolved, the server will likely need more RAM assigned to it that isn't dedicated to the SQL portion of the server.

Additional Information