Lockbox File Not Applying Payments

Owned by Knowledge Assistant
Dec 29, 2023
1 min read
Description of Issue

I am processing a Lockbox file, receiving no errors, but it is not applying payments. 

Context

  • General Revenues

  • Payment Processing

  • Process Lockbox File 

Cause

When processing a lockbox file, received no errors. Checked file preview and all amounts are correct, but it is not applying payments to any bills. 

Resolution

Check the Lockbox file to make sure it follows the specific layout for Lockbox File. If it is missing a Header, advise client to add or send back to vendor to correct. 

Additional Information

Lockbox File Layout