Deferred Bill missing information

Description of Issue
  • A Deferred Bill (Category 21) created through Deferred Bill Processing is missing information including Installments, Charges, Customer, Property, Source, and Journal Information. 
  • Error selecting bill information is received when searching for Deferred Bills (Category 21) in Bill Inquiry. 
  • ERROR WITH THE SQL STATEMENT getCategorySpecificSettings when searching for Deferred Bills (Category 21) in Bill Inquiry. 
  • Deferred tax bill account is empty. 
Context
  • Property Tax Billing
  • Accounts Receivable Settings (arparmnt)
  • Deferred Bill Processing (txdefbil)
  • Bill Inquiry (arbilinq) 
  • Error selecting bill information
  • ERROR WITH THE SQL STATEMENT getCategorySpecificSettings
Cause

The Category 21 Specific Settings is missing in the Accounts Receivable Settings. 

Resolution

Follow the instructions provided here to add a Category 21 Accounts Receivable Category Specific Setting: Add an Accounts Receivable Category Specific Setting

Additional Information

If additional assistance is required, please contact Tax Support for the appropriate region.Â