Options Are Missing In Over-Short Adjustment Process

I have recently upgraded from 11.3 to 2021.X and there are options missing in the Over-Short program. 

• Property Revenue

• Over-short Adjustment 

In upgrading from 11.3, sites will now have to add a batch to create adjustments. 

Sites now have to add a batch in order to create an over-short adjustment. To do so:

1. Navigate to General Revenues or Property Revenues > Payment Processing > Over-Short Adjustment Process.

2. A message appears: Prior to running the write-off program, you should run the Payment Redistribution program. This will ensure that bills with some detail lines that are over-paid and some detail lines that are underpaid will be correctly reduced to zero.

3. If needed, run Payment Redistribution by following the steps outlined here: How to use the Payment Redistribution program

4. Click OK.

5. Click Add to create a new batch.

6. Enter in the fields as needed.

7. Click Accept.