Vendor Central Error Retrieving Content Management settings

Owned by Knowledge Assistant
Last updated: Nov 05, 2024 by Moriah Yorkey
1 min read
Description of Issue

In vendor central search settings when the time frame is set beyond 30 days error message populates Error retrieving Content Management settings

Context

  • Munis

  • Vendor Central

  • Internet Information Services (IIS)

Cause

Munis.net application pool is hung even when it shows running.

Resolution

Restart the munis.net application pool.

SaaS Clients: Please reach out to TSM SaaS in the Client Support Portal to restart the MunisNet app pool

OnPrem Clients: 

  1. Access the Enterprise ERP Application Server and open IIS

  2. Navigate to <MUNAPPSERVER> → Application Pools

  3. Search for ENV.munisnet

  4. Right-click the app pool and select Recycle

  5. Verify this issue is resolved

Additional Information

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