Vendor Central Error Retrieving Content Management settings

In vendor central search settings when the time frame is set beyond 30 days error message populates Error retrieving Content Management settings

• Munis

• Vendor Central

• Internet Information Services (IIS)

Munis.net application pool is hung even when it shows running.

Restart the munis.net application pool.

SaaS Clients: Please reach out to TSM SaaS in the Client Support Portal to restart the MunisNet app pool

OnPrem Clients: 

1. Access the Enterprise ERP Application Server and open IIS

2. Navigate to <MUNAPPSERVER> → Application Pools

3. Search for ENV.munisnet

4. Right-click the app pool and select Recycle

5. Verify this issue is resolved