VSS - TID Community Account creation did not send confirmation email
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Description of Issue
User creates a new account in Tyler Identity Community and did not receive the email to activate/confirm their account
Context
VSS
VA
TID -Community
Cause
TID setup/configuration
Resolution
Verify the email did not goto the user's Spam or Junk folder. If nothing there the CRM case should be assigned or child case created for EERP TID Support
Additional Information
TID Community is the Tyler Identity login screen that allows users to select Gmail, Apple, Facebook or Microsoft accounts
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