Users receiving Unexpected Error when accessing customer information in Customer Central
Description of Issue
Some users can access customer information in Customer Central with no issue but some users are getting a pop up that says Unexpected Error after searching and trying to access any of the customer information tabs
Unexpected Error in Customer Centrals
Context
- Munis
- Customer Centrals
Cause
Issue can be caused by bad data stored in the Customer Central defaults.
Resolution
- Please submit a case with Munis Support
- If site does not have Utility Billing module the case would be submitted for General Billing Support
- If site owns both Utility Billing (UB) and General Billing (GB) it would depend on if the customer site is trying to look up is a utility customer or not.
Additional Information