External Task fails to submit to EnerGov - Due to required Contact Role

Owned by Knowledge Assistant
Last updated: Jan 31, 2024 by Moriah Yorkey
1 min read
Description of Issue

  • External Task fails to submit to EnerGov due to required Contact Role 

  • Error in WindowService Log: Error deserializing response from EnerGov API -→ System.Exception: Validation Error: Required Contact Types: -OWNER

Context

  • Tyler 311

  • Enterprise Service Requests 

  • ESR

  • EnerGov 

  • Enterprise Permitting & Licensing 

  • EPL 

Cause

If there is a required contact type for the Code Case in EnerGov, then when adding a contact to the request in 311, a contact role must be selected.

Resolution

Add a contact with the required Contact Role to the Request 

Additional Information

Refer to Master Article - External Task fails to submit to EnerGov for other reasons as to why the External Tasks fails to submit to EnerGov

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