COA Builder Unauthorized Access is Denied Tyler Passport Error





Description of Issue

When attempting to access COA Builder, the following error is being received:

Unauthorized: Access is denied.
You must log into Tylertech.com in order to use this application.



Context
  • COA Builder

  • QuickStart



Cause

Browser cache needs to be cleared.



Resolution

Within Chrome browser:

Clear cache and refresh Chrome

  • Chrome: Go to Settings > Advanced > Clear browsing data

    • Make sure browsing data being cleared includes cookies. 

    • It is recommended to select option to clear "All time".



Additional Information