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Office 365 SMTP Unable to authenticate the specified user
Office 365 SMTP Unable to authenticate the specified user
- Knowledge Assistant
- Moriah Yorkey
Owned by Knowledge Assistant
Last updated: Feb 14, 2024 by Moriah Yorkey
Description of Issue
Test email not working when client is utilizing office 365.
Context
Email
System settings
Munis
Office 365
Cause
Authenticated SMTP has not been set for Munis SMTP account
Resolution
Verify site is Using Office 365 for Email in Munis > System Administration > General Administration > System Settings
Within the Office 365 client settings verify the email account being used found in Step 1 has the Authenticated SMTP option activated.
Additional Information
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