Office 365 SMTP Unable to authenticate the specified user

Owned by Knowledge Assistant
Last updated: Feb 14, 2024 by Moriah Yorkey
1 min read
Description of Issue

Test email not working when client is utilizing office 365. 

Context

  • Email

  • System settings

  • Munis

  • Office 365

Cause

Authenticated SMTP has not been set for Munis SMTP account

Resolution

  1. Verify site is Using Office 365 for Email in Munis > System Administration > General Administration >  System Settings 

  2. Within the Office 365 client settings verify the email account being used found in Step 1 has the Authenticated SMTP option activated.

Additional Information

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