Unable to access TCM HTML5 viewer: Session Expired

Owned by Knowledge Assistant
Last updated: Feb 09, 2023
Description of Issue
  • Error: Session Expired Please Launch TCM again to start a new session
  • Alert Failed to get resource permissions because an internal error has occurred
Context
  • ERP Enterprise
  • Munis
  • CM
  • TCM
  • Content Manager
Cause
  • TCM server has not been rebooted in last 30 days and/or App server and TCM server times are not in sync.
  • TCM full client settings have LDAP and Active Directory sync enabled and cannot communicate with each other.
Resolution
  • Rebooting TCM Server
  • Syncing times on App Server and TCM Server
  • Verify that work station time matches the time on the TCM and App servers

For issues pertaining to LDAP and Active Directory sync:

  • Within the TCM full client navigate to Administration>System Setup>Security
  • Uncheck the following options:
    • Enable Active Directory
    • Enable LDAP Authentication
    • Require LDAP Account
    • Create Users via LDAP
  • Click Apply and then OK
Additional Information

The times for the TCM Server, App Server and work station should all be in sync