Description of Issue

Error: Session Expired Please Launch Content Manager again to start a new session
Tyler Content Manager web service call encountered: SOAP Error - In Results - calling TCMShortenerWSProxy.generateViewserURL
Alert Failed to get resource permissions because an internal error has occurred

Context

Cause

Content Manager server has not been rebooted in last 30 days and/or App server and Content Manager server times are not in sync.
Content Manager full client settings have LDAP and Active Directory sync enabled and cannot communicate with each other.
TempDb drive is full

Resolution

Reboot Content Manager Server.
Sync times on App Server and Content Manager Server.
Verify that work station time matches the time on the Content Manage and App servers.

For issues pertaining to LDAP and Active Directory sync:

Within the TCM full client navigate to Administration>System Setup>Security
Uncheck the following options:
- Enable Active Directory
- Enable LDAP Authentication
- Require LDAP Account
- Create Users via LDAP
Click Apply and then OK

For Issues related to drive space:

Additional Information

The times for the TCM Server, App Server and work station should all be in sync.

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