Restoring Applicant Attachments from when TCM was down

Owned by Knowledge Assistant

Apr 07, 2021

Description of Issue

TCM was down between 4/3-4/6 and applicants were able to submit job applications but they did not write to TCM

Context

Munis
Human Capital Management (HCM)
Recruiting
Tyler Content Manage (TCM)
Employee Self Service (ESS)

Cause

TCM is down and the client would like to restore images that were suppose to be created

Resolution

There is no redundancy or process to restore attachments that may have been created during a TCM outtage
To resolve, applicants will need to resubmit their Application
This will eventually be re-worked to establish a mechanism for redundancy under work ticket MUN-393529

Additional Information

Please reach out to Munis Human Resources Support with any additional questions