Work Order Quick Entry is not handling data access permissions correctly

Description of Issue

When Work Orders data access permissions are set to None for Maintenance access by requesting department, but Full for everything else, the dropdown for Requesting Department in Work Order Quick Entry is blank

Context

Tyler EAM

Cause


Resolution

Install the appropriate work ticket for your version once it's been released:

  • 2019.1.22.0 - MUN-408623
  • 2020.1.0.0 - MUN-409983
  • 2020.2.0.0 - MUN-409984
  • 2020.3.0.0 - MUN-409985
  • 2021.1.0.0 - MUN-409986
  • 2021.2.0.0 - MUN-409987

Workaround:  Use Work Order Management, Field Work, or the Field Sheet app to create work orders

Additional Information