Self-Hosted Enterprise Forms Processing Slowly

Owned by Knowledge Assistant
Last updated: Dec 03, 2024
1 min read





Description of Issue

Enterprise Forms/ReadyForms documents taking longer than usual to archive



Context

  • Tyler Forms

  • ReadyForms

  • Enterprise Forms

  • TSM On-Premise

  • Antivirus



Cause

Antivirus Software scanning every individual document while processing, leading to each document taking several seconds to process, rather than a few every second



Resolution

Create exception in server antivirus scanning for the following folder on the Infrastructure server: \\[ServerName]\[DriveLetter]$\inetpub\tylerroot\prod\tylerforms\api\App_Data



Additional Information

These instructions are only for the PROD environment. For non prod environment, change the prod folder in the above folder path to the respective environment folder.

For more information about antivirus exclusions to improve performance for other applications, review Antivirus Exclusion List for Enterprise ERP Servers