Resolution

Navigate to Property Revenue > Payment Processing > Bill Refund Processing
Click No if redistribution is not needed before refunding
Click Plus Sign to add a new refund record
Enter the AR Category, Year & Bill
Click Accept
Click Update
Select a reason code from the drop down
Update customer number or customer information if check is being mailed to a different customer / bank
Tab to Prin Ref
Enter the correct amount of the refund. **Note** Be sure to break out the refund amount correctly by charge code to keep the tax bill in balance.
Click Accept
Click Output Rel to finish releasing the refund

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