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Enterprise Forms anti virus exclusion

Enterprise Forms anti virus exclusion

Description of Issue

  • Enterprise Forms/ReadyForms documents taking longer than usual to archive

  • Forms images are taking hours to archive

  • Images are processing slow

  • Emails are processing slow

Context

  • Tyler Forms

  • ReadyForms

  • Enterprise Forms

  • TSM On-Premise

  • Antivirus

  • Execption

  • Exclusion

  • Onprem

  • Slow processing

  • Archive delay

  • System takes hours to create images in TCM

  • System takes hours to send out emails

Cause

Antivirus Software scanning every individual document while processing, leading to each document taking several seconds to process, rather than a few every second

Resolution

Create exception in server antivirus scanning for the following folder on the Infrastructure server: \\[ServerName]\[DriveLetter]$\inetpub\tylerroot\prod\tylerforms\api\App_Data

Additional Information

These instructions are only for the PROD environment. For non prod environment, change the prod folder in the above folder path to the respective environment folder.

For more information about antivirus exclusions to improve performance for other applications, review Antivirus Exclusion List for Enterprise ERP Servers

For SaaS/AWS sites, exceptions are already in place.