Resolution

SaaS/AWS hosted Sites, please create a case with TSM SaaS support.

On Premise:

The first step is to install the printer: Creating A Standard Printer Definition For Munis
1. Printer should be locally installed in the Enterprise ERP App server via TCP/IP and using one of the 3 specific drivers: Universal PCL5, Universal PCL6 or Generic Text Only.
  1. Some sites have a dedicated Print Server; or the printers are already installed on the DocOrigin/TCM server. It should work that way too.
2. Send a Test page from the server to the physical printer to make sure it is communicating properly
Login to Enterprise ERP (Munis)
Click on the Tyler Menu > System Administration > Printer/Device Administration > Printer Definitions
Click Add on the top banner
Give it a Printer ID and Printer Name
1. For the Printer ID we normally use standard ID to identify printers configured to be used with Enterprise Forms (ReadyFroms). For Example: EF1, EF2 or RF1, RF2
2. For the Printer Name, enter a friendly name
If the printer is installed on the Enterprise ERP App server please do the following:
1. Select Printer type: Server, if the printer was installed on the EERP App Server
2. In the Server printer Name field, click the ellipses and select the printer directly from the server
3. Click the checkboxes for PDF Enabled
  1. select Native under the Mode dropdown menu for PDF Printing
4. Click on all the options under PCL printing.
If the printer is installed on a different server, please do the following:
1. Select Printer type: Shared, if the printer was installed on a different server (not the App server)
2. In the Server printer Name field, type the server and printer name on the following format: \\ServerName\PrinterName
3. Click the checkboxes for PDF Enabled:
  1. Mode menu option will not be selectable, skip this step
4. Click on all the options under PCL printing.
Click Accept.

Repeat the steps to add all of the printers that will be used with Enterprise Forms.

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